Our Commitment
Online Safety is committed to making its journalism, policies, navigation, forms, and media usable by as many people as reasonably possible, including people with visual, hearing, mobility, speech, cognitive, neurological, and learning disabilities. Accessibility is treated as an editorial and product responsibility, not a one-time technical label.
We aim to design and maintain the website in substantial alignment with the Web Content Accessibility Guidelines, WCAG 2.2, Level AA. Because the publication is transitioning from a testing environment to a public launch and includes legacy pages, we do not claim that every page is fully conformant at all times. We identify barriers, prioritize fixes, and publish this statement rather than overstating compliance.
Measures We Take
Our accessibility measures include semantic headings, meaningful page titles, keyboard-operable navigation, visible focus indicators, sufficient color contrast, text alternatives for informative images, captions or transcripts where practicable, descriptive link text, form labels and error guidance, responsive layouts, zoom support, reduced reliance on color alone, and avoidance of flashing or unnecessarily disruptive motion.
Editors are expected to consider accessibility when writing headings, alt text, tables, captions, charts, link labels, image descriptions, and downloadable documents. New templates and material design changes should be tested before broad deployment.
Compatibility
The website is intended to work with current versions of widely used browsers, operating systems, screen readers, keyboard navigation, voice control, magnification, and mobile accessibility tools. Results may vary when a browser, operating system, assistive technology, extension, or device is no longer supported by its provider.
Users should be able to increase text size and zoom without losing essential content or function, subject to the limitations of third-party embeds and older documents.
Known and Potential Limitations
Some older articles, uploaded documents, third-party embeds, archived screenshots, complex charts, or externally supplied media may not yet meet every accessibility objective. Automated captions, transcripts, or alternative text may contain errors and should be reviewed where the content is material. Third-party widgets may have limitations that Online Safety cannot directly repair.
Where a barrier cannot be corrected immediately, we will consider an accessible alternative, summary, transcript, description, or direct assistance. We do not use an accessibility overlay as a substitute for correcting underlying content and code.
Feedback and Alternative Formats
Accessibility feedback is welcomed at accessibility@onlineSafety.org. Please identify the page or document, the barrier encountered, the assistive technology or browser used if relevant, and the format or adjustment that would help. Do not include disability or medical information unless it is necessary to explain the request.
We aim to acknowledge a specific accessibility request within five business days and to provide a substantive response or remediation plan within a reasonable period based on complexity. Urgent requests involving time-sensitive public-interest information are prioritized.
Assessment and Review
Accessibility is assessed through a combination of automated checks, keyboard review, content inspection, responsive testing, and human evaluation. Automated tools cannot confirm full accessibility, so manual review is required for critical templates and high-impact content.
This statement is reviewed at least annually and after substantial redesigns. The last review date is 6 August 2026.
Enforcement and Escalation
If an accessibility concern is not resolved through the accessibility contact, it may be escalated to complaints@onlineSafety.org. This internal process does not limit any right to contact a competent authority or use another remedy available under applicable law.